Terms & Conditions

Please read these terms and conditions as they affect your rights and liabilities and set out the terms under which Tap 2 Pointe makes its services available to you.

Class Fees

  1. Class fees are due on the 1st of each month and collected by direct debit using a company called GoCardless. 

  2. If the direct debit requests fail to receive payment a secondary payment date will be requested. 

  3. A member of the team will contact you if the direct debit fails on the second attempt and card payment will be required immediately to secure a place at class(es).

  4. Direct debits are calculated as follows – class price x 45 weeks (7 weeks deducted for scheduled holidays) / 12 months. 

  5. Discounts are offered on a sliding scale in regards to the amount of classes taken per week. Please contact head office to source further information. 

  6. Direct debit form will be emailed from head office on completion of the 3 week trial and must be completed by the stated date to secure a place for future classes. 

  7. On initial booking, payment for a 3 week trial will be requested via card payment through the website, www.tap2pointe.co.uk 

  8. A 3 week trial at Tap 2 Pointe allows for the attendee to take part in multiple classes (depending on availability) within the 3 week block.

Registers & Renewals

  1. For the health and safety of each attendee, a register will be taken at the beginning of each class using a secure app, Thinksmartsoftware.  This app generates the information to the desktop application within head office where this information will be stored securely.

  2. At any time, the named contact can request a copy of the attendee’s registration documents. 

  3. Each month the class will automatically renew along with your details and class bookings. 

Class Cancellations & Refunds

  1. On the occasion that a class is cancelled out with our control (including but not limited to; teacher sickness, pandemic related emergencies, building issues, extreme weather) classes will be cancelled. Contact will be made via text, email, social media and customer portal. It is important to keep your contact details up to date to ensure no missed communications. 

  2. The team will endeavour to organise a make up class on the occasion a class is cancelled. This class may take part on another day/time or during an allotted holiday break. 

  3. If the team are unable to meet the make up request a refund will be deducted from the following month’s direct debit. 

  4. To secure a place within Tap 2 Pointe, payment will be required during absence (including but not limited to; holidays out with, appointments and sickness). 

  5. In cases of illness: if a student misses 4 consecutive classes and is unable to attend the remainder of term, a 90% refund will be given. This will only be provided in cases of illness and as such, a medical note should be provided to be eligible for a 90% refund.  

Make up class(es)

  1. If the attendee is ill or injured and is unable to attend their usual class, they may attend a make up class. 

  2. A make up class allows for the attendee to attend another class of the same style and age group on offer on another day/time. 

  3. A make up class must be used within 4 weeks of the missed class. 

  4. Only 2 make up classes can be used in a 4 week block. 

Termination of classes

  1. It is the customer’s responsibility to inform head office at least 2 weeks prior to the next payment date if their child will not be returning to Tap 2 Pointe. 

  2. If a direct debit payment is requested and notice has not been given, a refund will not be issued.

  3. Classes during the termination period can still be attended. 

Events outside our control (Force Majeure)

  1. On the occasion that restrictions are enforced, locally, nationally or worldwide, classes may be required to transfer to an online platform. 

  2. If classes are to take part online, customers will be contacted immediately and the head office team will issue support during this transition.